Bliss Reflexology

Appointment and Cancellation Policy

CANCELLATION POLICY

We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all clients, the following policies are honored:

24 hour advance notice is required when cancelling an appointment. This allows the opportunity for someone else to schedule an appointment. If you are unable to give us 24 hours advance notice, you may be charged up to the full amount of your appointment or a fee of $20, whichever is less. This amount must be paid prior to your next scheduled appointment.

NO-SHOW
Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show.” They will be charged for their “missed” appointment.

LATE ARRIVALS
If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.

VOUCHERS - GROUPONS, LIVINGSOCIAL, ETC. (EXCEPT GIFT CERTIFICATES ISSUED BY BLISS REFLEXOLOGY)

All promotional vouchers are subject to our appointment and cancellation policies. It is our desire to honor the promotional vouchers purchased by the customers at all times but vouchers may be subject to blackout times or dates at the discretion of management. Additionally, those with vouchers may change their services to another by paying the difference in price. Futhermore, vouchers cannot be redeemed on the same day as purchase. If you would like to come in on the same day, please call Bliss Reflexology before purchasing.

Appointments using a voucher MUST book an appointment with appropriate voucher number at least 24 hours in advance. Appointments made without putting down a voucher number will be not be honored.

Customers with vouchers that "no-show" will have their vouchers redeemed automatically.

Bliss Reflexology has the right to refuse any voucher.

PACKAGES

If you are one of the many satisfied customers of Bliss Reflexology, you may have purchased a package. Packages may be freely given to anyone with the approval of the Account Holder. Additionally, Packages expire one year from purchase. If your package has expired, you may recover your expired sessions by renewing your package.

All policies may be enforced at the discretion of the manager on-site. If you have any questions, please e-mail us or call us.

REFUNDS

All sales and services are final. However, if you are unhappy with your service and/or your therapist, please inform management immediately. We will work with you on a solution. No solutions are available if management isn't notified immediately.

INDEMNIFICATION:

All customers that receive service agrees to indemnify, defend, and hold harmless Bliss Reflexology, including their employees, agents, and assigns, from and against any and all claims, demands, liabilities, damages, losses, and expenses (including reasonable attorneys' fees and costs) arising out of or in connection with:

Any injury, harm, or adverse effect, whether physical or mental, that the client may suffer as a result of receiving massage therapy services, except in the case of gross negligence or willful misconduct by the therapist.
Any injury, harm, or adverse effect resulting from the client's failure to disclose any pertinent medical history, condition, or medication that could affect the outcome or safety of the massage therapy services.
Any unauthorized disclosure or use of the therapist's confidential information, trade secrets, or intellectual property by the client.
Any damages or losses incurred as a result of the client’s actions or omissions, including but not limited to failure to follow post-treatment care instructions provided by the therapist.

Assumption of Risk:

The client acknowledges that massage therapy involves certain inherent risks and agrees to assume full responsibility for any and all risks, injuries, or damages, known or unknown, which might occur as a result of participating in massage therapy sessions. Massage therapy is non-medical in nature and is entirely therapeutic. As a result, no medical files are stored.